COVID-19 Airline Policies and Updates Coronavirus outbreak
Latest News and Developments from the Foreign and Commonwealth Office: Latest News and Developments

Dear agents,

Here at Virgin Atlantic Flightstore, we understand the current COVID-19 situation has created unforeseen difficulties for many of our operators. As a result, we would like to take this time to remind our operators that we are by your side throughout this difficult time.

It is important to us that you have all the up-to-date information on our airline partners policies.

As a result of the outbreak, Virgin Atlantic and their joint venture airlines have already provided a handling procedure's policy to assist affected passengers, therefore if you have any affected bookings or any concerns regarding flights going to the region, please contact Virgin Atlantic Flightstore for assistance.

For all the up-to-date travel restrictions and frequently asked questions click here  

Latest VS Bulletins RE COVID-19

06/04/2020 - Covid-19 Repatriation Flights Update 1

01/04/2020 Covid-19 All of the Latest News Update 3

31/03/2020 09:00 Book and Rebook with confidence, Flexibility for customers with tickets issued 12 March- 31 May 2020 UPDATE 3

24/03/2020 18:46 COVID-19 All of the latest news on our travel policies and schedule UPDATE 2

24/03/2020 16:15 COVID-19 Flexibility for customers UPDATE 4 

23/03/2020 19:00 COVID 19- Getting Customers home 

20/03/2020 16:30 Flexibility for customers UPDATE 3 clarification 

19/03/2020 17:30  Flexibility for customers UPDATE 3

19/03/2020 17:30 All of the latest news on our travel policies UPDATE 1

18/03/2020 13:00 Latest Virgin Atlantic Travel Policies 

18/03/2020 09:00 Virgin Atlantic - Away From Home Repatriation Service and Policy

18/03/2020 08:30 VSbulletin – COVID-19 All of the latest news on Virgin Atlantic's most up to date travel policies

15/03/2020- The two below policies apply to all destinations with current travel restrictions - including India, Jamaica and The USA.

16/03/2020 15:00 UP TO DATE VS POLICY -COVID-19 Flexibility for customers with existing bookings UPDATE 2 

Customers booked with tickets issued 12-31 March 2020 UPDATE 1

13/03/2020 COVID-19 Flexibility for Customers UPDATE 1

13/03/2020 Flexibility for Customers with tickets issued 12-31 March 2020 UPDATE 1

13/03/2020 Flexibility for Customers booked prior to 12 March 2020 UPDATE 1

12/03/2020 Suspension of our Tel Aviv Service UPDATE 1

11/03/2020 Travel to Italy 

11/03/2020 Flexibility for customers UPDATE

11/03/2020 Suspension to Tel Aviv Service

11/03/2020 Flexibility for Customers booked prior to 4 March 2020

11/03/2020 Flexibility for Customers with tickets issued March 4-31

07/03/2020 Sao Paulo new launch date

05/03/2020 COVID-19 UPDATE 2

05/03/2020 US Travel Restrictions UPDATE 2

05/03/2020 Various Travel Restrictions UPDATE 4

04/03/2020 Flexibility for customers booking during March 

27/02/2020 US Travel Restrictions UPDATE 1

26/02/2020 Coronavirus Various Travel Restrictions

For all other VSbulletin updates, please visit VSflying hub

Delta Air Lines latest updates surrounding COVID-19 policies and updates 

Updated: 10 March 2020

Delta- FAQ's on the  European Travel Ban
Delta Air Lines a Customer FAQs regarding these latest announcements to help answer any questions. As a reminder, the existing waiver applies to customers travelling to, from, or through Europe, the U.K., and Ireland through May 31. Details about this waiver can be found on Delta Professional and on Delta.com.

As the situation evolves, you can continue to find the latest news and updates on Delta Air Lines dedicated website. This site is also linked on Delta Professional, so you’ll always have the latest updates at your fingertips.

Virgin Atlantic have issued the following Coronavirus (Covid-19) update: 

As we manage our response, the safety and well-being of our teams and our customers remains our absolute priority. Our aircraft are cleaned after each and every flight using a high-grade registered disinfecting product that has been tested to be effective against viruses. Air recirculation systems on all our Airbus and Boeing aircraft have High Efficiency Particulate Air Filters (HEPA) which remove dust, allergens, bacteria, viruses and other particles from air in pressurized cabins and cockpits. We are following, and often exceeding, official advice on health precautions relating to Covid-19.

Find the latest government travel advice here

To give you greater flexibility, we've removed change fees for bookings for travel in March. Learn more here

For destination Travel restrictions, please click here 

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