All the latest News and Policies from Virgin Atlantic

• 10 August 2020
• News
• Virgin Atlantic

All the latest news and policies

Returning to passenger flying this Summer
Last month we returned to the skies as countries around the world start to relax travel restrictions. We are now flying from London Heathrow to Hong Kong, New York JFK, Los Angeles and Barbados. The table below shows the routes that restart throughout August and September. We have some changes since our last communication.

Due to ongoing travel restrictions, we may make further revisions. We will continue to steadily increase passenger flying throughout the second half of 2020, with a further, gradual recovery through 2021 in line with customer demand.

As a reminder, IATA accredited Travel Agents are required to follow IATA standards for Flight Disruption which includes asking each passenger whether they wish to have their contact details provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption. Customers who choose not to provide their contact details may not receive information relating to flight disruption.
 
Terminal Changes
 
We will be flying our customers temporarily to and from  London Heathrow Terminal 2. For the latest information about our London Heathrow experience, please click here.
Due to the ongoing disruption globally, there are terminal changes and differences in experience around the world. Please click here  for  for the latest airport information.

Policies
 
We want to offer as much flexibility as possible to your customers impacted by the Global health concern of Covid-19.  Existing customers with upcoming travel have options to rebook free-of-charge, to change their destination or date of travel, or hold their ticket open until 30 September 2022.
For the latest policy, please click here to view

Fly Safe, Fly Well
 
The health and safety of our customers and our people has always been our number one priority. As we move towards the future, we’re implementing new measures to give travellers even greater peace of mind. For all the latest information on what see what measures we’re taking, click here . Due to the fast paced nature of the challenges we face, there will be last minute changes to our onboard service. We are currently not able to fulfil special meal requests. To stay up to date with the latest information, please regularly check here.

We are taking some steps to ensure your customers are well informed with peace of mind before they travel. Before we welcome them onboard, we need to let them know a few important details about their journey. An example of the email they will receive can be found here Please note this is subject to change.
In order to ensure our mutual travellers are well informed, we ask that all passenger contact details are up to date within the booking in line with IATA Resolution 830d. A link to this can be found here .  A reminder of the bulletin issued in 2019 can be found here

Unaccompanied Minors
Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.We will continue to review the situation and keep you up to date with any changes.  
 Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub
 
We are continuing to allow Young Person’s Travelling Alone (YPTA), aged 12-17yrs to travel, however you must ensure that all applicable test and documentation have been completed.  For our most up to date information regarding Travel Advice click here

Useful links
 UK Government Travel Advice – COVID-19 click  here
 Virgin Atlantic Destination Travel Advice - COVID-19 click  here