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Coronavirus notification

  • 28 January 2020
  • News
  • Virgin Atlantic

We need to let you know that due to the Coronavirus situation in China, we are offering customers travelling to, from or through the below destinations between 22 January and 29 February 2020 options to rebook to a later date or re-route via another gateway if travelling onward.

Date

Affected Destination

Permitted Travel Period

22 January – 29 February 2020

VS/VS* flights to/from/through China or Hong Kong

Travel can be rebooked

until 31 March 2020

Valid for customers with VS and VS* tickets issued by 27 January 2020.

Rebooking Policy:

1) Rebook for travel up to 31 March 2020

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.

  • Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin.  No additional collection or change fee will be charged but subject to fare difference

  • Where a change to outbound date occurs, return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.

  • Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO CORONAVIRUS

  • Please reissue tickets to include “FOC DATE CHANGE DUE TO CORONAVIRUS

In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

2) Reroute for travel up to 31 March 2020

  • Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period

  • Customers travelling via a VS/VS* connection may rebook onto a direct VS/VS* service to that same destination, subject to availability in the same cabin within the permitted rebooking period

  • Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period

  • Rebook travel in the same booking class, or if original booking class isn’t available, re-book in the lowest available class in the same cabin no additional collection or change fee will be charged

  • SI REROUTE CHANGE DUE TO CORONAVIRUS
  • Please reissue tickets to include “INVOL REROUTE DUE TO CORONAVIRUS

In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

Refund Policy 

  1. A refund of unused flights, if travel has not commenced:

  • All refunds will be credited to the original form of payment.
  • Update the SI field with the following information:

SI VS INVOL REFUND DUE TO CORONAVIRUS

  1. A refund of unused flights, if travel has commenced:

  • All refunds will be credited to the original form of payment.
  • Update the SI field with the following information:

SI VS INVOL PART REFUND DUE TO CORONAVIRUS

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html

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