COVID-19 Flexibility for customers UPDATE

• 11 March 2020
• News
• Virgin Atlantic

VSbulletin COVID-19 - Flexibility for Customers booked prior to 4 March 2020

To provide greater flexibility for customers with upcoming travel plans, Virgin Atlantic has introduced a policy to waive the change fee for flight changes for tickets issued prior to 4 March 2020.

This policy is available to customers that have a ticket originally issued prior to 4 March 2020 for travel up to and including 30 April 2020.

Valid for customers with VS and VS* tickets issued prior to 4 March 2020 for travel up to 30 April 2020 and includes tickets that are usually non-changeable.

Customers may make one free of charge change only.

Future Travel Rebooking Options:

1) Rebook for travel up to 30 September 2020

• Rebook travel in the same booking class.  If original booking class is not available, rebook in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.  If the new quoted fare is lower than the originally ticketed fare, no refund of the difference will be given.

2) Rebook for travel up to 30 September 2020 – VS connecting to other airline partners

• Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.

• Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application.  No change fee will be charged

• Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period. The return travel must be booked in the original class of service.
• Update the SI field with the following information:

SI CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20

• Please reissue tickets to include “FOC CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20”.

Tickets must be re-issued and rebooked on/before revised travel date.

2) Reroute for travel up to 30 September 2020

• Customers travelling on a VS/VS* service may re-route to the same destination via a VS/VS* connection or VS/VS* direct service, subject to seats being available in the same booking class, and departure dates being within the permitted rebooking period. If original booking class is not available, rebook in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.
• Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference but will not be charged any change fee provided new travel dates are within the permitted travel period.
• SI REROUTE CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20
• Please reissue tickets to include “REROUTE FOC CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20”.

Tickets must be re-issued and rebooked on/before revised travel date.

Refund Policy 

Refunds are not permitted, unless within fare rules

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html