COVID-19: Flexibility for customers

  • 04 March 2020
  • News
  • Virgin Atlantic

To provide greater flexibility for customers with upcoming travel plans, Virgin Atlantic has introduced a new policy to waive the change fee for flight date changes for tickets issued in March.

The relaxation of commercial policy is available to customers that have a ticket originally issued between Wednesday 4 March 2020 and Tuesday 31 March 2020, for travel up to and including 30 September 2020.

The policy applies to all routes in Virgin Atlantic’s international network, including services from London Heathrow, London Gatwick, Manchester, Glasgow and Belfast airports, and tickets booked on Virgin Atlantic codeshare flights on Transatlantic routes with its expanded joint venture partners; Delta, Air France and KLM.

Original Travel Date

Affected Destination

Permitted Travel Period

4 March 2020 – 30 September 2020

VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight number

Travel can be rebooked
4 March 2020 –
30 September 2020

Valid for customers with VS and VS* tickets issued between 4 March 2020 and 31 March 2020.

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