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Departure Airport Change - LGW to LHR

  • 04 June 2020
  • News
  • Virgin Atlantic

Departure Airport Change - LGW to LHR

Customers impacted by a change to their departure airport.

  • Should the schedule change be acceptable to your customer and if Virgin Atlantic have revalidated the ticket, no further action is required
  • If the ticket has not been re-validated, the ticket must be re-issued as an even exchange. In addition, update the SI field with the following information

SI SCH CHNGES PER COVID 12 MAY 2020

  • Customers wishing to travel to the same destination via a different departure airport.  Subject to seats being available in the same booking class, or if original class unavailable the lowest available within the cabin and departure dates are within the permitted rebooking period. Change fee and fare difference will be waived, however any additional travel cost will be the responsibility of the customer

  • Customers wishing to travel from/to an alternative destination on a VS/VS* service will be subject to a fare, tax and surcharge difference but will not be charged any change fee provided new travel dates are within the permitted travel period.

  • Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application.  No change fee will be charged, however additional fare, tax and surcharge difference applies

Update the SI field with the following information:

SI SCH CHNGES PER COVID 12 MAY 2020

Please reissue tickets to include “SCH CHNGES PER COVID 12 MAY 2020”.

Tickets must be re-issued and rebooked on/before revised travel date

Should your customers be unsure of their new travel dates/route they can rebook and complete travel up to 30 September 2022, click here to refer to our open ticket option.

https://www.vsflyinghub.com/en/vsbulletin/vsbulletin---covid-19---schedule-changes

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