Edinburgh - Barbados cancellations update from Virgin Atlantic - 23 May 2022
- 24 May 2022
- Virgin Atlantic
As per our operational update last week, we have unfortunately had to take the difficult decision to suspend plans to operate Edinburgh – Barbados services this Winter. We’re very sorry for disrupting customers’ plans, however, we know Barbados is a firm winter sun favourite and we will continue to operate services from Heathrow and Manchester.
Customers will automatically be booked on to a Manchester service and if any re-routing is not suitable, affected customers can also choose to amend their flights with no change fee or request a refund.
We would like to clarify that all reasonable transport costs to and from Manchester can only be reimbursed by customers who have had their ticket issued. They can make their request using this form.
We’ll continue to evaluate new routes for our Edinburgh gateway and remain fully committed to serving our Scottish customers, in close cooperation with our partners at Edinburgh Airport.
We apologise for any inconvenience caused by these changes. Our flexible booking policy allows customers to further amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If the new departure time is over three hours’ difference to the original departure time, then customers can also request a refund.
Bookings affected by these changes were updated in your GDS on Saturday 21 May 2022.
We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.
Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.
Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.
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