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UPDATE: London Gatwick disruption due to drone activity

  • 21 December 2018
  • News
  • General

Yesterday, 20 December 2018, London Gatwick Airport closed due to drones flying close to the airfield throughout the day. As a result all flights have been suspended and Virgin Atlantic have been forced to divert all incoming flights to other UK airports, and any flights due to depart today have either departed from an alternative airport or have been cancelled and customers notified.

Virgin Atlantic are offering customers travelling to, from or through London Gatwick today (21 December 2018) the option to rebook their flights to a later date, reroute from another gateway to same destination or request a full refund.

Please follow the processes below.

  1. Rebook
  • Rebook the same booking class on the new date if available until 05 January 2019.
  • If the original booking class is not available, re-book the next available booking class within the same cabin (no additional collection or change fee will be charged).
  • Only rebook on VS or VS* codeshare.
  • Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO LGW DRONE

  • Please reissue tickets to include “SI FOC DATE CHANGE DUE TO LGW DRONE” in the endorsement box and where supported precede the fare calculation with an “I-“

  1. Reroute to same destination until 5 January 2019
  • Re-route from another gateway to the same destination.
  • Rebook the same booking class on the new date/route if available until 05 January 2019.
  • If the original booking class is not available, re-book the next available booking class within the same cabin (no additional collection or change fee will be charged).
  • Only rebook on VS or VS* codeshare.
  • Reroute only applicable on unused tickets.
  • Update the SI field with the following information:

SI REROUTE CHANGE DUE TO LGW DRONE

  • Please reissue tickets to include “INVOL REROUTE DUE TO LGW DRONE” in the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked and travel must be no later than 05 January 2019.

  1. Refund
  • Customers may be offered a full refund. Please request the refund through your GDS.
  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

SI VS INVOL REFUND DUE TO DUE TO LGW DRONE

SI REFUND DUE TO DUE TO LGW DRONE


Virgin Atlantic are doing everything they can to minimise disruption to customers travel plans and would encourage them to check the details of their flight at www.virginatlantic.com. Virgin Atlantic apologise for the continued inconvenience, but the safety and security of customers and staff remain number one priority.

http://www.virgin-atlantic.com/gb/en/travel-information/flight-status.html

As of 09:00 21 December, the following flights will now operate from London Heathrow and to London Heathrow or Manchester.

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