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Operational Update From Virgin Atlantic – 20 May 2022

  • 20 May 2022
  • News
  • Virgin Atlantic

As we emerge from the pandemic, we’ve had to make careful decisions about our network, continually reviewing our flying schedules.
 
Twice-weekly Orlando services commenced on 30 March from our home in Scotland, Edinburgh Airport, and is already delighting families and holidaymakers jetting to the theme park capital of the world. Unfortunately we have had to take the difficult decision to suspend plans to operate Edinburgh – Barbados services this Winter. We’re very sorry for disrupting customers’ plans, however, we know Barbados is a firm winter sun favourite and we will continue to operate services from Heathrow and Manchester.
 
Customers will automatically be booked on to a Manchester service, with all reasonable transport costs to and from Manchester reimbursed by customers completing this form . If any re-routing is not suitable, affected customers can also choose to amend their flights with no change fee or request a refund. 

We’ll continue to evaluate new routes for our Edinburgh gateway and remain fully committed to serving our Scottish customers, in close cooperation with our partners at Edinburgh Airport. 

We’re also making some adjustments and consolidations to our Winter flight schedule between November 2022 and March 2023 to support our network planning. We’re changing the days that our three-weekly Heathrow – St Lucia services will operate, with the original services cancelled and customers rebooked on to the new scheduled flights. A small number of US and Tel Aviv service frequencies will also be cancelled, with alternative flights available on the same day, and the start date of our London Heathrow - Cape Town service has been pushed back one week to 5 November.

We apologise for any inconvenience caused by these changes. Our flexible booking policy allows customers to further amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If the new departure time is over three hours’ difference to the original departure time, then customers can also request a refund.

Bookings affected by these changes will be updated in your GDS on Saturday 21 May 2022.

Please check here regularly for updates to travel restrictions and here for specific flight status.  

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.


Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to.

Our partner Delta Air Lines are also offering flexibility. Please visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.


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