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Changes to our Upper Class ground transportation offering

  • 20 February 2020
  • News
  • Virgin Atlantic

We need to let you know about some changes Virgin Atlantic are making to their Upper Class ground transportation offering.  

Virgin Atlantic are always evaluating their services to ensure they meet the needs of customers. As the habits of Virgin Atlantic's Upper Class customers change and the demand for complimentary ground transfer continues to decrease, Virgin Atlantic have made the decision to change how they offer this service.

  • For flight bookings made on or after 1 July 2020, Virgin Atlantic will no longer offer complimentary ground transfers* as part of the upper class service
  • Customers booking in J, C, D class who book a flight before 1 July 2020 have until their travel date to book their complimentary ground transport.
  • All current bookings will be honoured.
  • All customers travelling in any cabin can book a chauffeur car at a preferential Virgin Atlantic rate.

All customers travelling in Upper Class and Delta One arriving at Heathrow, whether by personal vehicle, taxi or pre-booked chauffeur car, will still have full access to the exclusive Upper Class Wing drive-thru experience, and Virgin Atlantic look forward to welcoming customers there again the next time they are travelling with Virgin Atlantic. There’s no need for them to register, they can just arrive and will be welcomed by the team. 

* includes chauffeur cars, limobikes and Heathrow and Gatwick Express tickets.

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