VSbulletin - Operational update - 29 July 2022
- 29 July 2022
- Virgin Atlantic
As customer demand continues to return strongly, Virgin Atlantic Flightstore are making some adjustments to upcoming flying schedules to support network planning during the Winter 2022-23 season.
As a result they're changing the aircraft type on certain flights, altering some flight times, and cancelling a small number of US flights. Our suspension of London Heathrow – Shanghai services has also been extended until March 2023 due to operational reasons exacerbated by the current UK – China direct flight ban.
They apologise for any inconvenience caused by these changes and are contacting customers this weekend with all their options. The majority of customers with cancelled US flights will be automatically booked on to an alternative service on the same day.
Their schedule change policy allows customers to further amend their flights, should they wish, with no change fees or request a refund. They sincerely apologise for the inconvenience caused to affected customers.
Bookings affected by these changes will be updated in your GDS on or before Saturday 30 July 2022.
Covid Flex Policy – Updates to Open Tickets
They have updated the information we require when reissuing an open ticket. Please visit Partner Hub to view the full policy
Allow plenty of time at the airport
Airport check in and baggage drop opens four hours before departure at most airports. In everyone’s best interests, please ask your customers to avoid arriving earlier than this. Allowing around three hours to drop bags and clear airport checks is generally plenty of time, depending on the size of their group.