VSbulletin - Our Flexibility Policy Updated 5th February 2021

  • 08 February 2021
  • News
  • Virgin Atlantic

We have introduced additional flexibility to our rebooking policy with unlimited free date or flight changes for new bookings and extended its rebooking horizon all the way until 30 April 2023 as part of a series of improvements to give further flexibility to customers and support their future travel plans. 

The updated commercial policy enables our mutual customers making a new booking, or those with a cancelled flight, to make as many free-of-charge date, origin or destination changes as necessary, for travel all the way until 30 April 2023.

The improvement will support both customers making future bookings and those with disrupted flights, including those already in possession of an open ticket.

The cost of fare difference for all customers will also be waived if the new travel date takes place on or before 31 May 2021 – a two-month extension on the previous policy.

We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign Commonwealth & Development Office (FCDO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.

Policies are in place for:

  • Bookings ticketed until 11 June 2020, due to travel by 31 August 2021
  • Bookings ticketed between 12 June 2020 and 4 December 2020, due to travel by 31 August 2021
  • Bookings ticketed from 5 December 2020, due to travel by 31 December 2021
  • Bookings ticketed from 6 February 2021, due to travel by 30 April 2022

For full details of our policy click here

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