As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, we’re supporting our customers and people to make a personal choice on mask-wearing onboard, where regulations allow.

Effective immediately, masks will be a personal choice for our customers and people travelling in either direction between the UK and Israel. This aligns with our existing mask policy on routes where international regulations around mask-wearing do not apply, such as between the UK and the US or Caribbean.
 
We encourage everyone to be respectful of fellow passengers’ mask preferences and across our network, we continue to adhere to all regulatory requirements, recognising that mask requirements differ by market.

Routes where face masks onboard are a personal choice:
Services to or from Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent and the Grenadines, Trinidad & Tobago. the United States, Islamabad, Lahore and Tel Aviv.

This list will expand as regulatory requirements for destinations allow.

Routes where face masks onboard must be worn:
For the following routes to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai.

Please check here regularly for updates to travel restrictions and here for specific flight status.  

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to.

Our partner Delta Air Lines are also offering flexibility. Please visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

Sales Support
Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

For all other VSbulletin information, please visit Partner Hub
 
For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com
For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk