Flexibility for customers booking during March
To provide greater flexibility for customers with upcoming travel plans, Virgin Atlantic has introduced a new policy to waive the change fee for flight date changes for tickets issued in March.
The relaxation of commercial policy is available to customers that have a ticket originally issued between Wednesday 4 March 2020 and Tuesday 31 March 2020, for travel up to and including 30 September 2020.
The policy applies to all routes in Virgin Atlantic’s international network, including services from London Heathrow, London Gatwick, Manchester, Glasgow and Belfast airports, and tickets booked on Virgin Atlantic codeshare flights on Transatlantic routes with its expanded joint venture partners; Delta, Air France and KLM.
Original Travel Date |
Affected Destination |
Permitted Travel Period |
4 March 2020 – 30 September 2020 |
VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight number |
Travel can be rebooked 4 March 2020 – 30 September 2020 |
Valid for customers with VS and VS* tickets issued between 4 March 2020 and 31 March 2020.
Future Travel Rebooking Options:
1) Rebook for travel up to 30 September 2020
- Rebook travel in the same booking class. If original booking class is not available, rebook in the lowest available class in the same cabin. No change fee will be charged however additional fare difference applies.
2) Rebook for travel up to 30 September 2020 – VS connecting to Other airline partners
- Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin. No change fee will be charged however additional fare difference applies.
- Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. No change fee will be charged
- Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period. The return travel must be booked in the original class of service.
- Update the SI field with the following information:
SI CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20
- Please reissue tickets to include “FOC CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20”.
Tickets must be re-issued and rebooked on/before revised travel date.
2) Reroute for travel up to 30 September 2020
- Customers travelling on a VS/VS* service may re-route to the same destination via a VS/VS* connection or VS/VS* direct service, subject to seats being available in the same booking class, and departure dates being within the permitted rebooking period. If original booking class is not available, rebook in the lowest available class in the same cabin. No change fee will be charged however additional fare difference applies.
- Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but will not be charged any change fee provided new travel dates are within the permitted travel period.
- SI REROUTE CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20
- Please reissue tickets to include “REROUTE FOC CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20”.
Tickets must be re-issued and rebooked on/before revised travel date.
Refund Policy
Refunds are not permitted, unless within fare rules
If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.
For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin
For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com
For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html