As the dynamic situation in Tel Aviv evolves, Virgin Atlantic's flying programme is under constant review. See our dedicated landing page for updates: Update to Virgin Atlantic's Tel Aviv flying programme

Get in touch

We are always happy to help and we understand that sometimes it's best to speak to someone direct. 

For all questions or queries, please contact us how best suits you, whether that be:

    by phone on 0151 350 1120

    by email on the relevant addresses below

     or via our contact form here

Opening hours
Flights Customer Support
opening hours are as follows:

Monday - Friday: 08:00 - 20:00
Saturday and Sunday - 09:00 - 17:00

All of our Customer Support teams (excluding Refunds) are now reachable by phone on 0151 350 1120. Here you will be given five options to best direct your call - Reservations, Schedules, Ticketing, Post-ticketing amends, and general queries.

For emergencies when the telephone lines are closed, please call our out of hours support team on 0151 350 1109. Our out of hours support always has been and always will be free of charge.

Groups Team opening hours are as follows

Monday - Friday: 09:00 - 18:00

Visiting us
World House can be easily found off junction 10 of the M53, located Cheshire Oaks Business Park. Whether you are visiting us by road, rail or air, you can use the below map to plan your journey.

Parking
We have ample, private and secure visitor parking is available at our office. Enter through the main World House entrance located on Lloyd Drive.

Electric cars
As part of our mission for a greener World House, we have four charging points available for visitors with electric cars to use. Two are located on the roundabout in the bays closest to the building and two are located on the opposite side of the roundabout.

Join the flightstore crew and become a partner today