COVID-19 Airline Policies and Updates Coronavirus outbreak
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Coronavirus Various Travel Restrictions

VSbulletin – Coronavirus Various Travel Restrictions – UPDATE 3


Due to the ongoing situation with the Coronavirus (COVID-19) the following Governments have updated their restrictions of entry for foreign visitors who have travelled to China (People’s Rep).

Customers due to travel to:

  • Antigua or Barbuda who have been to China, in the last 28 days, will not be allowed to travel

  • Antiguan nationals are exempt from the restriction however may be subject to quarantine for 14 days on arrival if they have travelled to China (People’s Rep) in the last 28 days

  • Montego Bay Jamaica who have been to China (People’s Rep) in the last 14 days, will not be allowed to travel

Jamaican nationals are exempt from the restriction however will be subject to quarantine for 14 days on arrival if they have travelled to China (People’s Rep) in the last 14 days

  • Tel Aviv Israel who have been to China, Singapore or Thailand in the last 14 days, will not be allowed to travel.  This restriction does not apply to customers who have only directly transited through China (People’s Rep), Hong Kong, Singapore or Thailand

Israeli nationals and residents are exempt from the restriction however may be subject to quarantine on arrival if they have travelled to China (People’s Rep), Singapore or Thailand in the last 14 days

  • Mumbai, Delhi India who have been to China (People’s Rep), on or after 15 January 2020, will not be allowed to travel

Indian nationals are exempt from the restriction however will be subject to quarantine on arrival if they have travelled to China (People’s Rep)

  • St. Lucia who have been to China (People’s Rep), in the last 14 days, will not be allowed to travel

St Lucia nationals are exempt from the restriction however may be subject to quarantine for 14 days on arrival if they have travelled to China (People’s Rep), in the last 14 days

  • Grenada who have been to China, in the last 14 days, will not be allowed to travel

Grenada nationals and residents are exempt from the restriction however may be subject to quarantine for 14 days on arrival if they have travelled to China (People’s Rep), in the last 14 days

  • Trinidad and Tobago who have been to China (People’s Rep) in the last 14 days, will not be allowed to travel

Trinidad and Tobago nationals and residents are exempt from the restriction however may be subject to quarantine if they have travelled to China (People’s Rep) in the last 14 days

  • Hong Kong who have been to China (People’s Rep) in the last 14 days, will not be allowed to travel

Hong Kong nationals are exempt from the restriction however will still be subject to quarantine for 14 days on arrival if they have travelled to China (People’s Rep) in the last 14 days

We are offering customers travelling to or through the below destinations between 4 February 2020 and 30 April 2020 a refund.

Travel Dates

Affected Destination

Customers

4 February 2020 –

30 April 2020

Antigua (ANU)

Customers who have been in China (People’s Rep) in the 28 days prior to their planned initial entry

Montego Bay Jamaica (MBJ)

Customers who have been in China (People’s Rep) in the 14 days prior to their planned initial entry

Tel Aviv (TLV)

Customers who have been in China (People’s Rep), Hong Kong, Singapore or Thailand in the 14 days prior to their planned initial entry

Delhi India (DEL)

Mumbai India (BOM)

Customers who have been to China (People’s Rep) on or after 15 January 2020 prior to their planned initial entry

St. Lucia (UVF)

Customers who have been to China (People’s Rep) in the 14 days prior to their planned initial entry

Grenada (GND)

Customers who have been to China (People’s Rep) in the 14 days prior to their planned initial entry

Trinidad and Tobago (TAB)

Customers who have been to China (People’s Rep) in the 14 days prior to their planned initial entry

Hong Kong (HKG)

Customers who have been to China (People’s Rep) in the 14 days prior to their planned initial entry

Valid for customers with VS and VS* tickets issued by 4 February 2020.

Refund Policy 

  1. A refund of unused flights, if travel has not commenced:

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information XXX (destination airport i.e. ANU)

SI VS INVOL REFUND DUE TO CORONAVIRUS XXX RESTRICTION

  1. A refund of unused flights, if travel has commenced:

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information XXX (destination airport i.e. ANU)

SI VS INVOL PART REFUND DUE TO CORONAVIRUS XXX RESTRICTION

Please process refunds through your GDS as per our policy

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

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