COVID-19 All the latest news on our travel policies

Last week saw a rapid acceleration of the impact of Covid-19 on global aviation and tourism. The World Health Organisation declared the outbreak a global pandemic on Wednesday 11 March, as cases continue to rise. An increasing number of countries are now closing their borders – most significantly, the US, where a travel embargo from the UK came into force on Tuesday 17 March.

Though this was expected, it has accelerated the sharp and continual drop in demand for flights across our network.

The safety and wellbeing of our people and our customers is always our number one priority.  Given the unprecedented circumstances and the severity of the outlook, we have had to take immediate action to reduce our schedule, resulting in a significant reduction to our flying schedule from 17 March 2020.

As of 15.30 on Thursday 19 March 2020, our schedule to 27 March 2020 is planned as detailed in the VSbulletin but this is subject to change without notice, especially with government restrictions being implemented.

We urge all customers to check the status of their flight

Customers whose flights are cancelled will be contacted directly with an alternative option as long as we have contact information included in the PNR.

We are offering flexibility to customers with tickets issued on or before 15 March 2020 for original dates of travel up to and including 31 May 2020.

Customers can rebook or reroute travel up to 30 June 2020 with no change fee or fare difference
Customers can rebook or reroute travel up to 30 April 2021 with no change fee.  Flights are subject to availability and any fare difference and there are options for customers who do not know when they wish to travel. 
Alternatively, they may request a refund.

VSbulletin COVID-19 – Flexibility for customers with tickets issued on or before 19 March 2020 UPDATE 3

We are offering flexibility to customers with tickets issued between on or after 12 March 2020 and on or before 31 March 2020, for original dates of travel up to and including 30 November 2020.

Customers can rebook or reroute travel up to 30 April 2021 with no change fee.  Flights are subject to availability and any fare difference and there are options for customers who do not know when they wish to travel.

VSbulletin COVID-10 – Flexibility for customers with tickets issued 12 – 31 March 2020 UPDATE 2

Where refunds are applicable please process through your GDS as per our policy
Any refund applications via BSP will take a minimum of 45 days

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin