COVID-19 Airline Policies and Updates Coronavirus outbreak
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Further to our previous VSbulletin, we'd like to clarify that this latest policy does permit refunds for customers impacted by active government travel restrictions and/or where there is no option to rebook.

This policy is available to customers that have a ticket originally issued on or before 19 March 2020 for original dates of travel up to and including 31 May 2020 and between on or after 12 March 2020 and on or before 31 March 2020 for original dates of travel up to 30 November 2020 and includes tickets that are usually non-changeable

Ticket Issued DateOriginal Travel DateAffected DestinationPermitted Travel Period
On or before 19 March 2020

1 March 2020 – 31 May 2020

VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight number

Where rebooked travel finishes by 30 June 2020, no change fee or fare difference will be charged

Where rebooked travel occurs on or after 1 July 2020 and before 30 April 2021, no change fee will be charged but fare difference will apply

Between on or after 12 March 2020 and on or before 31 March 202012 March 2020 – 30 November 2020VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight numberTravel can be rebooked
13 March 2020 – 30 April 2021

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