COVID-19 UPDATE 2

Due to the ongoing situation with COVID-19 (Coronavirus) we are offering customers travelling to, from or through Italy between 2 March and 31 March 2020 options to rebook to a later date or re-route.

This decision has been made with the safety of customers and staff at the front of our minds.

We continue to offer customers travelling to, from or through China (Peoples Rep) and Hong Kong options to rebook to a later date or re-route via another gateway if travelling onward.

Valid for customers with VS and VS* tickets issued by 27 January 2020 – China/Hong Kong

OR

Valid for customers with VS and VS* tickets issued by 02 March 2020 – Italy only

Rebooking Policy:

1) Rebook for travel up to 31 May 2020 – VS-VS*

• Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No change fee or additional collection will be charged.

2) Rebook for travel up to 31 May 2020 – VS connecting to Other airline partners

• Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.
• Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application.  No change fee will be charged

• Where a change to outbound date occurs, return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
• Update the SI field with the following information:

SI FOC DATE CHANGE DUE TO CORONAVIRUS

• Please reissue tickets to include “FOC DATE CHANGE DUE TO CORONAVIRUS”.

Tickets must be re-issued and rebooked on/before revised travel date.

2) Reroute for travel up to 31 May 2020

• Customers travelling on a VS/VS* service may re-route to the same destination via a VS/VS* connection or VS/VS* direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. No additional collection or change fee will be charged

• Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period

• SI REROUTE CHANGE DUE TO CORONAVIRUS

• Please reissue tickets to include “REROUTE DUE TO CORONAVIRUS”.

Tickets must be re-issued and rebooked on/before revised travel date.

Refund Policy 

Refund Policy  - Only permitted on China (People’s Rep) and Hong Kong

1. A refund of unused flights, if travel has not commenced:

• All refunds will be credited to the original form of payment.
• Update the SI filed with the following information:

SI VS REFUND DUE TO CORONAVIRUS

1. A refund of unused flights, if travel has commenced:

• All refunds will be credited to the original form of payment.
• Update the SI filed with the following information:

SI VS PART REFUND DUE TO CORONAVIRUS

Please process refunds through your GDS as per our policy

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html