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Flexibility for Customers booked prior to 12 March 2020

Further to our previous VSbulletin, to provide greater flexibility for customers with upcoming travel plans, Virgin Atlantic has introduced a policy to waive the change fee for flight changes for tickets with an original issue date on or before 11 March 2020.

This policy is available to customers that have a ticket originally issued on or before 11 March 2020 for original dates of travel up to and including 31 May 2020.

Ticket Issued Date

Original Travel Date

Affected Destination

Permitted Travel Period

On or before 11 March 2020

1 March 2020 – 31 May 2020

VS issued tickets from/to/through all destinations when travelling on a VS/VS* flight number

Travel can be rebooked

13 March 2020 – 31 December 2020

Valid for customers with VS (932) tickets issued on or before 11 March 2020 for original dates of travel up to 31 May 2020 and includes tickets that are usually non-changeable.

Customers may make one free of charge change only.

Future Travel Rebooking Options:

1) Rebook for travel up to 31 December 2020

  • Rebook travel in the same booking class.  If original booking class is not available, rebook in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.  If the new quoted fare is lower than the originally ticketed fare, no refund of the difference will be given.

  • Part travelled rebook is permitted on an earlier date and minimum stay restrictions will be waived.

  • Where the itinerary includes onward connection on other airlines, rebook travel in the same booking class, or, if original booking class isn’t available on connection, re-book in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.

  • Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application.  No change fee will be charged

  • Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period.
  • Update the SI field with the following information:

SI CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20

  • Please reissue tickets to include “FOC CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20”.

Tickets must be re-issued and rebooked on/before revised travel date.

2) Reroute for travel up to 31 December 2020

  • Customers travelling on a VS/VS* service may re-route to the same destination via a VS/VS* connection or VS/VS* direct service, subject to seats being available in the same booking class, and departure dates being within the permitted rebooking period. If original booking class is not available, rebook in the lowest available class in the same cabin.  No change fee will be charged however additional fare difference applies.

  • Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference but will not be charged any change fee provided new travel dates are within the permitted travel period.

  • SI REROUTE CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20

  • Please reissue tickets to include “REROUTE FOC CHANGES PER CORONAVIRUS SIT CHG FEE 04MAR20”.

Tickets must be re-issued and rebooked on/before revised travel date.

Refund Policy 

Refunds are permitted for customers impacted by active travel restrictions and/or where there is no option to rebook, or if the re-route option offered is not suitable.

Refunds are not permitted where customers can be accommodated on VS/VS* flights or another airline.

  1. A refund of unused flights, if travel has not commenced:

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

SI VS REFUND PER CORONAVIRUS SIT CHG FEE 04MAR20

  1. A refund of unused flights, if travel has commenced:

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

SI VS PART REFUND PER CORONAVIRUS SIT CHG FEE 04MAR20

Please process refunds through your GDS as per our policy

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html

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