As the dynamic situation in Tel Aviv evolves, Virgin Atlantic's flying programme is under constant review. See our dedicated landing page for updates: Update to Virgin Atlantic's Tel Aviv flying programme

Introducing Virgin Atlantic Flightstore's Help Centre

  • 06 June 2023
  • News
  • Virgin Atlantic Flightstore

A new dedicated space for everything customer support.

Getting in touch with our Flights Support and Partnerships teams has never been easier with our new Help Centre.

As a result of customer feedback over recent months, we have been working hard to improve your customer experience and give you a new more efficient and streamlined way to communicate and work with our Flights Support and Partnerships teams.

  • Contact us how you want and when you want. You will have 24|7 access to to our new Help Centre which will have an intuitive Contact Form and a Knowledge Bank, plus all of the traditional methods of communication such as phone and email - so you have the choice of how you would prefer to reach us.

  • We can guarantee faster resolutions through the Contact Form on the Help Centre due to the smart functionality of our Contact Form sending each query to the relevant team.

  • The Knowledge Bank within the Help Centre has plenty of useful resources, frequently asked questions, training videos and more. Keep your eyes on this as you may pick up some shortcuts to help your day-to-day.

This transition to a more streamlined way of working is going to be a simple one too, you will be able to access the Help Centre from every page of the booking system so you can submit a query whilst you're working. Simply look for the 'Contact Support' button at the bottom of the Virgin Atlantic Flightstore booking system, this will navigate you to the Help Centre.

Plus your log-in details for the Help Centre will be the same as your log-in details for the booking system, making the transition between the two seamless.

To find out more about Virgin Atlantic Flightstore's Help Centre, click here.

Join the flightstore crew and become a partner today